AirTV customers upset after product ships without OTA channel integration

AirTV streaming media device with remote
The holdup around OTA and Netflix integration comes amid a two-week shipping delay for the device that AirTV attributed to an “overwhelming initial response.”

The AirTV is apparently shipping without the OTA channel and Netflix integration it promised, and customers are not happy.

As spotted by Zatz Not Funny, one customer said that his AirTV only came with a button to switch over to OTA channels. He took to Twitter to complain to Sling TV CEO Roger Lynch about what he called a “bait and switch.”

“The version shown at CES had beta software where the locals are integrated. That feature will be rolled out soon,” Lynch said on Twitter, adding that AirTV is still testing the software and that the integration should be available in early February.

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RELATED: Dish’s AirTV launches with premium price for OTA channel integration

Another commenter on Zatz Not Funny said his AirTV has no integration for OTA or Netflix and delivers two separate guides: One for Sling TV and one for OTA channels.

AirTV told FierceBroadcasting that the Netflix integration is now live via a ribbon on Sling TV's "My TV" tab. The company also confirmed that a software update with OTA channel integration would be rolling out automatically in February.

In the meantime, AirTV customers are still able to access OTA channels.

The holdup around OTA and Netflix integration comes amid a two-week shipping delay for the device that AirTV attributed to an “overwhelming initial response.”

“It’s been an exciting launch and we’re pleased that AirTV Player and AirTV Adapter are appealing to consumers trying to fill a need by combining OTA and OTT. We are working to get devices out as quickly as possible and appreciate the patience of our customers,” an AirTV spokesperson told FierceBroadcasting.

The apparent issues for AirTV come just weeks after the device officially launched during CES in Las Vegas.

The AirTV starts at $100 but jumps to $130 for a package that includes the optional AirTV OTA adapter. The adapter can also be purchased later for $40. Customers who buy Dish’s new streaming device will receive $50 in Sling TV credits, which are available to both new and existing Sling TV customers.

Dish is also offering AirTV Pro antenna installation products and services alongside the AirTV launch. Starting at $100 for indoor and $150 for outdoor, the service will provide an antenna and a professional to install the device in the optimal location for receiving OTA signals.

This article has been updated with comment from AirTV.

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