2007 trends: CRM, IPTV, and consolidation

Amdocs released the results of its annual survey of 200 industry executives in the telecom industry and IPTV looks to be one of the top service/product priorities for the industry next year. Customer service and industry consolidation are also top of mind for telecom execs:

  • IPTV, digital TV, video content and VoIP (voice over IP) are expected to be the top products and services for 2007, with spending in network infrastructure for these three areas projected to increase significantly--by 77 percent, 81 percent, 71 percent and 76 percent, respectively.
  • Customer service is an initiative that will see increased spending, 67 percent of responders said, while the average increase in spending will be 31 percent.
  • One third of those surveyed believe that their company will merge with another in the next year, with broadband cable companies the most likely to merge, at 53 percent.

For more on the Amdoc's survey:
- see this press release

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