If you follow the "more-you-learn-the-smarter-you-are-and-the-more-efficiently-you-operate" premise, Suddenlink Communications is a well-oiled cable TV juggernaut. Every broadband technician and installer with the MSO for at least 90 days has earned one or more professional certifications from SCTE, making Suddenlink "the first major cable operator to reach this milestone," according to an SCTE news release.
All that training is the result of a Suddenlink-supported initiative that has seen more than 1,500 MSO engineers and other field personnel earn more than 3,000 SCTE certifications. In fact, the MSO averages more than 125 certifications per month.
Suddenlink, of course, expects a payback in improved customer service, reduced or eliminated repeat service calls, and, most importantly, reduced customer churn.
"We know that enhancing the knowledge and skills of our workforce leads to greater customer satisfaction and improved operating results," said Suddenlink chairman-CEO Jerry Kent. "The effects ... have been felt throughout the organization."
- see this news release
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