Arris set to also shutter AT&T call centers in Mesa and Tempe, Ariz.


Arris confirmed that it will also close call centers it operates for AT&T in Mesa and Tempe, Arizona, as it exits its call-center partnership with the operator. 

It’s unclear how many employees will be impacted. The news follows the company’s confirmation earlier this week of a related call-center closure in San Antonio, Texas, which resulted in 160 job losses.

“Arris will no longer provide customer care services to AT&T and plans to transition support through November 30, 2016,” Arris said in a statement emailed to FierceCable. "While our broader partnership with AT&T remains strong, we have made the difficult decision to reduce the workforce dedicated to AT&T customer care to reflect this change. We are committed to working with all affected employees to help make this transition as easy as possible.”

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The move is being made after Arris reported its best quarterly revenue performance ever, with sales jumping 37.3 percent year-over-year in the second quarter. 

In February, Arris confirmed that it would lay off approximately 10 percent of its global workforce, or about 800 staffers.

"We are looking across the entire scope of the Arris enterprise to identify areas where we can find cost savings, eliminate redundancies, and increase shareholder value," said Arris spokesman Jeanne Russo. "With this in mind, we have a headcount reduction goal of about 10 percent worldwide. We understand how hard these changes will be for the employees concerned and are committed to helping them through this difficult transition."

Related articles:
Arris to close San Antonio call center, lay off 160
Arris to lay off 10% of its staff in its latest post-merger purge

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