Arris to close San Antonio call center, lay off 160


Arris will close a San Antonio call center it operates in partnership with AT&T and lay off 160 employees. 

The disclosure was made in a filing with the Texas Workforce Commission and reported on by several local newspapers. The move will reportedly occur on Oct. 26.

"Arris will no longer provide Customer Care services to AT&T and plans to transition support into Q4 2016," the company said in an emailed statement to FierceCable. "While our broader partnership with AT&T remains strong, we have made the difficult decision to reduce the workforce dedicated to AT&T Customer Care to reflect this change. We are committed to working with all affected employees to help make this transition as easy as possible.

The call center had been in operation about 10 years.

The move is being made after Arris reported its best quarterly revenue performance ever, with sales jumping 37.3 percent year-over-year in the second quarter. 

In February, Arris confirmed that it would lay off approximately 10 percent of its global workforce, or about 800 staffers.

"We are looking across the entire scope of the Arris enterprise to identify areas where we can find cost savings, eliminate redundancies, and increase shareholder value," said Arris spokesman Jeanne Russo. "With this in mind, we have a headcount reduction goal of about 10 percent worldwide. We understand how hard these changes will be for the employees concerned and are committed to helping them through this difficult transition."

The announcement came just seven weeks after Arris closed on its $2.1 billion acquisition of rival Pace.

For more:
- read this San Antonio Business Journal story
- read this San Antonio News-Express News story

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