With Time Warner Cable winding getting ready to ditch its brand under the new ownership of Charter Communications (NASDAQ: CHTR), executives from Time Warner Inc. are offering up bemused tales featuring confused — and often angry — cable customers.
Time Warner Inc. CEO Jeff Bewkes told the Wall Street Journal that six months ago, he got a letter from a TWC customer, complaining that multiple tech visits had yet to solve a service problem. The customer called Bewkes a "f—ing piece of s—."
This has apparently happened a lot since TWC spun off from the Time Warner empire in 2009, but kept licensing the name.
"Everybody thinks I did their cable installation," Bewkes said.
You can read the full WSJ report here.