Bright House customer sues Charter over $9.99 Wi-Fi activation fee

Charter van
The suit marks yet another assignment for the busy Charter legal team.

A Florida woman has launched a class-action suit against Charter Communications, alleging that the operator improperly tried to charge her a fee for activating Wi-Fi when transitioning her Bright House Networks cable service to the Spectrum brand.

According to the Tampa Bay Times, Sharon Memmer, 58, of St. Petersburg filed a suit in Pinellas-Pasco Circuit Court on Jan. 31. Local law firm LeavenLaw has filed the claim as a class-action and is seeking $1,000 for each affected customer.

The suit said Charter "illegitimately asserted" that Memmer "had newly enrolled in Wi-Fi service.”

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Charter closed on its $10.4 billion purchase of Bright House last spring and is currently transitioning Bright House customers, primarily situated in the Sunshine State, to its Spectrum brand. 

Charter rep Justin Venech would not comment on the lawsuit for FierceCable. However, in an email, he told us that the Wi-Fi charge in question resulted from a billing code error that was introduced when Charter tried to transition some former Bright House customers. 

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“We apologized for the inconvenience, and are proactively and automatically crediting any customer who was incorrectly charged and are communicating that to those customers on an upcoming statement,” Venech said. 

The suit marks yet another assignment for the busy Charter legal team, which last week was sued in New York for not moving quickly enough to quicken the download speeds of acquired Time Warner Cable customers. 

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