Bright House offering to cover switching costs for frustrated Frontier customers

Bright House Networks has a deal for Frontier Communications customers in Florida who are frustrated with the telecom provider's shaky transition after acquiring Verizon's (NYSE: VZ) wireline assets in the state.

Bright House is offering up to $240 in credits to help offset the cost Frontier customers would incur for opting out of their contracts. According to a New Port Richey Patch report, the deal comes as Bright House has been receiving a "tremendous amount of calls" from Frontier subscribers.

Bright House confirmed the offer is for customers in the Tampa market and said the deal is not being offered in California since Bright House's footprint doesn't overlap with Frontier's footprint in that state.

Frontier earlier this month finalized its $10.5 billion deal to acquire Verizon FiOS assets in California, Florida and Texas. Since that time Frontier has been experiencing issues with the transition but says it's making headway in finding a solution.

"Some customers are experiencing issues viewing previously available Video on Demand (VOD) content as well as registering for a Frontier ID," said Brigid Smith, a Frontier spokeswoman earlier this month told FierceTelecom. "VoD content is now available and we are adding more titles daily, including movies and TV shows previously purchased by customers. We are also resolving outstanding issues related to Frontier ID. We are making solid progress."

Of course, Bright House itself is also on the cusp of being acquired and merged with another company as Charter Communications (NASDAQ: CHTR) is reportedly closing in on its bid to buy both Bright House and Time Warner Cable (NYSE: TWC).

But, according to the Patch report, Bright House is confident it won't experience any of the issues Frontier has encountered with integrating its newly acquired FiOS assets because Bright House's network will remain intact after the acquisition.

For more:
- read this Patch report

Related articles:
Frontier says it is making 'solid progress' solving service outages in newly acquired markets
Frontier wraps $10.5B, 3-state acquisition of Verizon wireline properties, plans to expand workforce
Charter-TWC deal approval by California PUC recommended by administrative law judge

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