Cable One glitch slows digital transition

Cable One installer
New digital set-tops and gateways sent to some Cable One customers contained the wrong serial number, resulting in a service interruption when they tried to set up their new digital service. 

Showcasing one of the many hiccups that can occur amid the mass transitioning of customers from analog to digital, Cable One said it is working to resolve a serial number glitch that interrupted service for around 70 customers in Ardmore, Oklahoma, this week.

As reported by local paper the Ardmoreite, new digital set-tops and gateways sent to some Cable One customers contained the wrong serial number, resulting in a service interruption when they tried to set up their new digital service. 

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"Of the approximately 7,000 households that we distributed all digital devices to, 68 households were impacted by this issue,” Cable One spokesperson Trish Niemann told the paper. “At this time, we've resolved the issue for 31 of these households and we're in the process of reaching out to the remaining customers to take care of this issue.”

Niemann added that affected customers will automatically be credited $10.

Cable One has been slowly transitioning its customer base to all digital since 2013.

News of the digital transition glitch comes as Phoenix, Arizona-based Cable One reported a $1.50 per share dividend. 

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