Cable service remains spotty in Big Apple following tornado

Almost a week after a tornado touched down in New York City, parts of Queens, Brooklyn and Staten Island remain without cable service, according to reports.

The delay has prompted a deluge of complaints to Time Warner Cable's (NYSE: TWC-WI) hotline, although customers are upset that they're unable to actually get anyone on the phone, according to the New York Post. Callers instead hear an automated message telling them "technicians are doing everything they can" to restore service and live customer-service employees can't provide any other information.

Time Warner Cable said that more than 75 percent of service to affected customers has been restored. "I was very tolerant until [yesterday] morning,"  Helen Cassano of Queens, whose bed-ridden mother relies on television to keep herself entertained, told the Post.

"Although a Time Warner Cable truck may not be visible on your street, engineering and technical teams may be working in the vicinity or behind the scenes to restore service," the MSO spokesman told the newspaper.

For more:
- see this story
- and this story

Related articles:
On cable trends, mergers, WiFi and power outages
Consumers take swipes at Comcast cable service; lawyers line up against TWC

Suggested Articles

For now, it looks like Netflix and everyone else still have space to grow.

Flex, which Comcast recently made free for its subscribers, is a lot like X1 but not centered on Comcast’s linear video product.

Beginning Dec. 10, Comcast will replace Starz and begin offering Epix, a premium network owned by MGM, in some of its Xfinity TV premium packages.