Charter: 43% of Time Warner Cable, Bright House customers are in Spectrum packages

charter spectrum (charter)

Charter Communications said 30% of customers acquired in the Time Warner Cable and Bright House Networks footprints have been converted to Spectrum pricing and packaging since the cable company started its branding transition three quarters ago. 

“In June, we finished the rollout of our new pricing, packaging and branding across our national footprint with the last launch of Spectrum in Hawaii,” said Charter Chairman and CEO Tom Rutledge, updating investors on the progress of the integrations during Charter’s second-quarter earnings call last week. 

“And as of the end of the second quarter, 30% of Time Warner Cable and Bright House Legacy customers were in our new pricing and packaging, up from 17% at the end of last quarter,” Rutledge added. “In areas where we've had Spectrum in place for at least three quarters, 43% of our residential customers have Spectrum package products.”

WHITEPAPER

How To Lower the Cost of Ownership of Your Cable Access Network

This white paper presents a cost analysis of a virtualized cable modem termination system (CMTS) deployed in a distributed access architecture (DAA). Learn how to eliminate traditional CMTS constraints, efficiently enhance your network performance and more.

The update came as Charter continues to face backlash from acquired customers, a trend highlighted in a New Yorker story this month titled “Why we despise cable providers.” 

The article highlights the Lexington, Kentucky, market, in which Charter has been accused by former TWC customers—and a local newspaper columnist, among others—of spiking prices and reducing service amid the Spectrum transition. 

RELATED: Charter ‘setting new standards for contempt’ in Lexington, Kentucky, local columnist claims

For his part, Rutledge said the transition is no different from one endured in the legacy Charter footprint several years ago. 

“Progression of product and package migration is virtually identical to what we saw at Legacy Charter,” he said. “More of our customers are getting better products with better and consistent pricing, which will drive the higher customer satisfaction, lower churn, and greater value into our business.”

Suggested Articles

How can we defend ourselves? Mostly, it’s a matter of common sense.

Hulu is cutting the price of its SVOD-only service by more than 60% as limited time Black Friday deal.

Hallmark Movies Now has surpassed 1 million subscribers.