Charter reprimanded in Southern Massachusetts for service issues

Charter Communications sign (use this one)
In February, the New York Attorney General’s office filed a suit against Charter accusing it of not upgrading Time Warner Cable's systems fast enough. 

A local government body representing five towns in southern and central Massachusetts has reprimanded Charter Communications for alleged service issues. 

According to The Berkshire Eagle, the Five Town Cable Committee, which represents Great Barrington, Sheffield, Lenox, Lee and Stockbridge, vociferously complained to local Charter reps in a March 21 meeting regarding recurring technical issues involving cable systems acquired from Time Warner Cable. 

"Understand my frustration," committee Chairwoman Linda Miller reportedly told Mayhew. "I am not the only one who has this problem … Your techs come quickly, they do their job. Everyone said it's not a clean signal. How many times does one of your techs have to say 'It's in the incoming lines' for the incoming lines to be fixed?"


Like this story? Subscribe to FierceVideo!

The Video industry is an ever-changing world where big ideas come along daily. Cable, Media and Entertainment, Telco, and Tech companies rely on FierceVideo for the latest news, trends, and analysis on video creation and distribution, OTT delivery technologies, content licensing, and advertising strategies. Sign up today to get news and updates delivered to your inbox and read on the go.

Charter reps didn’t immediately respond to FierceCable’s inquiry for comment. 

However, Bobby Mayhew, a Pittsfield, Massachusetts-based technical operations manager, said the information he gets from his team contradicts the Five Town committee’s complaints.

“The data doesn’t substantiate that,” he said at the meeting. 

Mayhew did promise to visit Miller’s home to try to sort out the issue himself. 

The complaints follow a suit filed in February against Charter by the New York Attorney General’s office, which accused Charter of not upgrading TWC’s systems fast enough. 

Suggested Articles

After remerging with Viacom and becoming ViacomCBS, CBS is joining Viacom in OpenAP, an advanced television advertising company.

Charter CEO Tom Rutledge has long been a big proponent of strong content security, and now he’s calling out simultaneous streams on SVODs.

Liberty Global is bringing on Teltoo as a peer-to-peer content delivery network (CDN) partner to improve live streaming video quality on its platform.