A local government body representing five towns in southern and central Massachusetts has reprimanded Charter Communications for alleged service issues.
According to The Berkshire Eagle, the Five Town Cable Committee, which represents Great Barrington, Sheffield, Lenox, Lee and Stockbridge, vociferously complained to local Charter reps in a March 21 meeting regarding recurring technical issues involving cable systems acquired from Time Warner Cable.
"Understand my frustration," committee Chairwoman Linda Miller reportedly told Mayhew. "I am not the only one who has this problem … Your techs come quickly, they do their job. Everyone said it's not a clean signal. How many times does one of your techs have to say 'It's in the incoming lines' for the incoming lines to be fixed?"
Charter reps didn’t immediately respond to FierceCable’s inquiry for comment.
However, Bobby Mayhew, a Pittsfield, Massachusetts-based technical operations manager, said the information he gets from his team contradicts the Five Town committee’s complaints.
“The data doesn’t substantiate that,” he said at the meeting.
Mayhew did promise to visit Miller’s home to try to sort out the issue himself.
The complaints follow a suit filed in February against Charter by the New York Attorney General’s office, which accused Charter of not upgrading TWC’s systems fast enough.