Cable operators were ranked at the bottom of a list of 235 companies Temkin Group ranked in its annual customer service report. Charter Communications (Nasdaq: CHTR) placed dead last, and Time Warner Cable (NYSE: TWC) was ranked No. 234.
AT&T's (NYSE: T) U-verse TV was ranked No. 222. Cablevision's (NYSE: CVC) Optimum service and Cox Communications tied for 231st place, and Comcast (Nasdaq: CMCSA) and Verizon (NYSE: VZ) FiOS TV tied for 229th place.
Bright House Networks was the top ranked TV service provider, placing 166th. Satellite providers Dish Network (Nasdaq: DISH) (207) and DirecTV (Nasdaq: DTV) (212) performed better than most of their cable rivals.
Temkin released separate scores for the high-speed Internet services marketed by cable operators and telcos, which ranked slightly higher than their pay TV products. While Time Warner Cable dropped the Road Runner brand for its high-speed Internet service in 2012, Temkin ranked Road Runner in 195th place in its ratings. It was followed by AT&T (211), Cablevision and EarthLink (Nasdaq: ELNK) (212), and Cox (219). The Internet services of Charter, Verizon and Qwest tied for 226th place.
Temkin said its ratings were based on a survey of 10,000 U.S. consumers, and it measured 19 industries. Insurance carrier and bank USAA was the top ranked company on its 2013 customer service ratings.
- see the release
- see Temkin's customer service ratings
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