Comcast (NASDAQ: CMCSA) formally announced plans to open a new customer service center in Fort Collins, Colorado, a move that will bring 600 new jobs to the area.
The company is upgrading an 80,000-square-foot building on a Hewlett Packard campus and expects it will open within the year.
According to Associated Press, Comcast is hoping that the nearby student population will fill many of the new positions.
Comcast is up for $8.1 million in tax breaks from Colorado but only if the company maintains 635 full-time jobs for one year at an average income of $44,421, the average wage in Larimer County, according to the Coloradoan.
The new jobs and call center in Colorado fit into Comcast's push to hire 5,500 new customer service employees over the next few years. The company has already opened new call centers in Albuquerque, New Mexico; Spokane, Washington; and Tucson, Arizona.
In addition to its commitment to hiring more customer service representatives, Comcast is also investing in tools to help it improve its less-than-stellar customer service reputation. Comcast Ventures this week announced an investment in LiveNinja, the company behind LiveNinja Messenger, which allows brands to start conversations on social media or their company website, and maintain that communication across all platforms with a "unique link that consolidates a conversation on multiple platforms to one thread."
For more:
- read this CED Magazine article
- read this Coloradoan article
- read this Associated Press article
- see this press release
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