Comcast announces another mea culpa amid billing system conversion

Comcast (NASDAQ: CMCSA) isn't necessarily apologizing to its customers this time. But it does "appreciate their patience."

Two weeks after it delivered a mea culpa amid national service outages for its X1 pay-TV platform, the nation's No. 1 cable company has admitted to fielding complaints about billing errors in select regions in which it is transitioning its billing systems.

"We know it may not have been seamless for some customers recently, and want them to know the majority of the work is behind us, and we truly appreciate their patience," a Comcast spokesperson told the Philadelphia Inquirer.

Comcast is in the process of converting some of its Amdocs-created billings systems to those made by CSG Systems International, which was part of an agreement announced in early August.

The cable company has already begun transitioning systems in Philadelphia and will begin  conversions in New Jersey starting in December.

For more
- read this Philadelphia Inquirer story

Related links:
CSG re-ups Comcast deal through 2019, takes bigger piece of residential pie from Amdocs
Comcast customer service czar makes first big move: apologies, credits for X1 outages
Comcast taps product exec Herrin to fill new customer service SVP role
The Verge of obsession? Tech pub ramps up series on Comcast customer service
Fast Wi-Fi, nifty interfaces are nice, Comcast, but customers clearly want better manners
Comcast rep won't let Engadget founder cancel service

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