Comcast has apologized for a nationwide service outage that affected internet, TV and voice service overnight from Seattle to San Francisco to Boston.
“Early this morning, our engineers detected a hardware issue that impacted voice, video and Internet services for a subset of customers across the country for several hours,” Comcast said in a statement.
“During this time, customers also may have had difficulty reaching us by phone. Our engineers quickly identified and resolved the issue, and services are returning to normal. We appreciate our customers’ patience as we worked to fix this and are sorry that we inconvenienced them.”
According to the outage tracking website Down Detector, the problems first surfaced at around 3 a.m. Tuesday but ebbed by 6 a.m.
There are, however, reports on Twitter of customers still blacked out more than seven hours after the outage began.