Comcast recovers after nationwide outage caused by fiber cut

Comcast said it doesn't have an ETA as to when internet, phone and TV service will be restored today. (Pixabay)

UPDATED: Comcast began restoring service to affected areas on Friday afternoon. 

Comcast is attributing a nationwide outage for internet, TV and phone service to a fiber line cut.

The company said it does not have an ETA as to when service will be restored.

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“One of Comcast’s large backbone network partners had a fiber cut that we believe is also impacting other providers,” the company tweeted to its customers this afternoon. “It is currently affecting our business and residential internet, video and voice customers. We apologize and are working to get services restored as soon as possible," Comcast said in a statement.

According to CNET, two lines were actually severed: one between Chicago and New York and the other between Ashburn, Virginia, and South Carolina. 

Today’s interruption follows a nationwide outage of voice service for Comcast last month. 

According to outage tracker, that service interruption primarily affected companies in the Pacific Northwest, California, the Northeast and Florida.

Comcast said the issues revolved around its cloud-based VoiceEdge platform.

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