Comcast said it will hire 550 new workers to fill a new 80,000-square-foot customer service center in North Charleston, S.C.
The hiring will double the number of Comcast workers currently employed in the “Lowcountry” region of North Charleston. According to local paper The Post & Courier, the workers will handle customer service and technical support calls from all over Comcast’s national footprint.
The facility opened last fall but had its ceremonial ribbon-cutting Tuesday, an event attended by S.C. Governor Henry McMaster.
The building sits on a 2,000-acre development that could eventually include retail outlets, hotels and homes.
The customer service center is part of Comcast’s $300 million investment, announced in May 2015, with the intention of improving an overall public image dinged by numerous nationally exposed customer-service incidents.
Despite huge investments in customer service resources, as well the popularity of the MSO’s X1 video platform, Comcast saw its score tumble 6% year over year in an American Customer Satisfaction Index (ACSI) ranking subscription television services.
In fact, Comcast saw its ACSI score plunge to a next-to-last 58 this year.