A glitch in Comcast's (Nasdaq: CMCSA) equipment that receives HD signals from broadcasters and transmits them to customers caused high-definition viewers in Chicago to miss out on watching part of the Chicago Blackhawks-Boston Bruins Stanley Cup finals game Saturday night.
Comcast subscribers in Chicago reported that the outage lasted for about 25 minutes, causing frantic fans to flood the company's customer care center with complaints about the interruption.
According to Comcast, the HD equipment malfunctioned but the company was able to re-establish the connection and resume the broadcast.
Comcast has not said whether it will provide customers with a refund. According to company spokeswoman Angelynne Amores, many customers tuned into the standard definition channel format and continued to watch the game until the HD channel was restored.
Outages during high-profile events can be a headache for cable operators. Comcast experienced a service outage in Shreveport, La., during the 85th Annual Academy Awards show in late February. That outage drew the attention of the Shreveport City Council.
- see this article
Comcast under fire for outage during Academy Awards
Following complaints, Comcast blankets Savannah with door-to-door reps
Facing backlash in Savannah, Comcast drives trucks and CSRs to public meeting
FCC: Complaints about cable, satellite TV service jump 19% in Q3 2011
CableCARD glitches drive multiple truck rolls from cable operators, NCTA tells FCC