Comcast has restored triple-play services in the Denver area after what the cable company said was an accidental fiber-line cut.
The operator didn’t disclose how many customers were affected, but local news reports put the number in the “thousands.”
According to NBC affiliate KUSA-TV, the blackout lasted from around 4:30 p.m. Monday to around midnight Tuesday. Comcast said the cause was a construction accident.
“We appreciate everyone’s patience during last night’s service outage,” the cable operator said in a statement. “We regret the impact to customers and want to make it right. We are conducting an investigation into the cause and full impact of the outage. Upon completion of the investigation and identification of the impacted residential customers, we will automatically apply credits to their accounts.”
Comcast spokeswoman Leslie Oliver confirmed that the outage was “widespread” around the Denver area. Comcast said it will issue refunds to impacted customers once an investigation is completed.