Comcast promises shorter repair/installation windows

When faced with Charter Communications (Nasdaq: CHTR) as an opponent in an early round of the Consumerist's "Worst Company in America," Comcast (Nasdaq: CMCSA) urged employees to stuff the ballot box for Charter (and against Comcast). The approach not only failed (Comcast easily garnered more dissatisfied voters than Charter) it left Comcast with egg on its face.

Now, having had some time to think about it, the nation's top MSO is taking a different approach: Rather than fighting Charter, it's emulating the St. Louis-based service provider by pledging to shorten repair/installation arrival windows to two hours by 2012.

"People get really mad when they take time off work and a cable guy is really late or doesn't show up," said Ben Popken, managing editor of Consumerist. "Comcast is the biggest cable provider and the bigger you are the more complaints you're going to get."

Apparently Comcast Chairman-CEO Brian Roberts agrees. Better service, he said, is part of Comcast's Xfinity rebranding which "should stand for better technology and better customer service."

For more:
- Bloomberg has this story

Related articles:
Consumerist: Comcast urges workers to stuff 'worst company' ballot box
Comcast reaches 'worst company' Final Four
Cable bad, Comcast worst in Temkin Group consumer loyalty ratings

Suggested Articles

Charter Communications said it will add five “Latino targeted TV networks” to its Spectrum TV lineup.

Among pay TV subscribers and broadband-only subscribers, YouTube and Netflix were among the favorite services featured in makeshift video bundles.

Charter argues that the data caps rules were imposed so that Charter wouldn’t hurt OTT video players by limiting their traffic on its network.