Comcast quietly lowers X1 upgrade fee to $19.99 for select customers

Looking to accelerate the deployment of its cloud-based X1 video platform, Comcast (NASDAQ: CMCSA) has quietly lowered the upgrade cost for select existing customers from $49.99 to $19.99.

As revealed on the DSL Reports message boards, existing Comcast TV service customers on the East Coast were quietly notified in March that they were eligible for the discounted upgrade, citing "changes in business costs."

It's unclear as to how widely available the $19.99 rate is across Comcast's footprint. The MSO has been charging fees ranging from $49.99 to $99.99 for the upgrade.

Comcast isn't publicly commenting about the price change, and it still lists at $99.99 on its website.

Comcast executives have raved about the impact of X1 on its bottom line, noting dramatic improvements in ARPU and reductions in customer churn.

Deployment, however, has been slow, with roughly 25 percent of Comcast's 22.4 million U.S. video subscriber footprint upgraded to X1 as of the fourth quarter of last year.

For more:
- see this DSL Reports message board
- read this Multichannel News report

Related links:
Comcast locks in Xfinity Home security technology piece
Comcast giving customer invites to try out new XR11 voice-activated remote
Comcast more vexed by HBO Now than other MVPDs, analyst says

Suggested Articles

Altice USA is giving premium pay to its customer-interfacing employees during the coronavirus crisis, but not all cable technicians will qualify.

T-Mobile this week wrapped up the lengthy process of acquiring Sprint. With the deal done, the company may pick up where it left off on video.

The Hulu app is starting to roll out across the Comcast Xfinity X1 platform after last month showing up on the Xfinity Flex platform.