Comcast prepares to open Fort Collins call center, adding 600 jobs

Comcast Center's office in Philadelphia. Image: Comcast
Comcast will open a call center in Fort Collins, Colorado, in mid-March.

Comcast is the process of staffing around 600 new positions for a call center that will open in Fort Collins, Colorado, in mid-March.

The new facility will be located in 80,000 square feet of space on the Hewlett-Packard campus in southeast Fort Collins, Comcast spokeswoman Leslie Oliver told local paper the Coloradoan

Oliver said 48 staffers for the new facility have been added to date, divided between management and frontline representative positions. Training for the new workers is set to begin next week. 

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RELATED: Comcast not eliminating overseas call centers, despite U.S. expansion

In May 2015, Comcast outlined a plan to spend $300 million and hire 5,500 new workers in an effort to improve its sagging customer service reputation. 

According to the Coloradoan, by pledging to hire more than 600 workers, Comcast is eligible for $8.1 million in tax incentives from the Colorado Office of Economic Development and International Trade. 

Under guidelines put forth by that agency, Comcast must maintain 635 full-time jobs at the average wage in Larimer County, Colorado, which is at least $44,421 per year. 

Comcast already has Fort Collins’ cable franchise and has 50 workers in the region. The addition of the call center will make the cable company one of the area’s biggest employers. 


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