Comcast rep won't let Engadget founder cancel service

While Comcast (NASDAQ: CMCSA) has continually battled a reputation for bad customer service, you've got to credit the tenacity of the service rep who handled tech blogger Ryan Block's attempt to cancel service. The Engadget founder recorded his lengthy, and somewhat humorous phone conversation with the representative, who creatively refuses to address the would-be cord-cutter's request head-on. TechCrunch has the recording and overview here.

Suggested Articles

YouTube TV’s price hike gives cable operators breathing room to run the next big TV race, which will be fought and won on the TV UX battleground.

Charter Communications said it will add five “Latino targeted TV networks” to its Spectrum TV lineup.

Among pay TV subscribers and broadband-only subscribers, YouTube and Netflix were among the favorite services featured in makeshift video bundles.