The Consumerist assails Comcast service--again

During a Cable Show keynote brunch address, Comcast CEO Brian Roberts admitted his company and the cable industry as a whole are not generally beloved. In fact, he hinted that's why Comcast now calls its telecommunications brand Xfinity. "We have to evolve how we do business," he said, speaking of both Comcast and the cable industry as a whole.

Now, the blog site that named Comcast the "Worst Company in America" has posted a story showing that the MSO still needs to go a ways. A Consumerist blog item headlined "Comcast Would Like You To Return The Cable Boxes Destroyed When Your Home Burned Down," reported that "a Comcast rep demanded that a couple whose home was destroyed in an apartment fire return their cable boxes, or pay $1,300."

"We called the day of the fire, and tried to suspend the service. We were told we would be charged for that, then when we did resume service we would be charged to turn in back on, and we would lose all our promotions and specials," said Jessica Clary, of Grandville, Mich. "Then the guy asked me when I would be bringing my cable boxes, and I was like, 'did you not [hear] what I just said? My apartment burnt down.'"

Comcast promised to resolve the situation after the consumer reporter from a local television station contacted them, the blog reported.

For more:
- see the blog post
- and this story

Related article:
Cable ranks high on 'worst' lists
Cable service is really shot in Jackson County, Ohio; Worst Company in America contest heats up
Customers still not satisfied with cable service

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