Cox and Verizon lead J.D. Power ranking of top business telco and data services

Cox Communications and Verizon (NYSE: VZ) topped the performance rankings of J.D. Power's just-released 2014 study of voice and data business services.

Verizon finished atop two of the three categories, "very small business" (companies with one to 19 staffers) and "small/medium" business (those with 20 to 499 employees), scoring 759 and 727 points respectively out of a possible top score of 1,000.

Cox took second in both categories, while AT&T (NYSE: T) ranked third.

Cox ranked first in the "large enterprise" category (companies with 500 or more employees), edging out Verizon by a score of 782-779.

Time Warner Cable (NYSE: TWC) finished behind Cox, Verizon, AT&T, Comcast (NASDAQ: CMCSA) and CenturyLink (NYSE: CTL) in the large enterprise and very small business rankings.

The annual J.D. Power U.S. Business Study measures consumer satisfaction based on six factors: performance and reliability (accounts for 27 percent of the score); cost of service (18 percent); sales representatives and account executives (19 percent); billing (14 percent; communications (15 percent); and customer service (12 percent).

This year's survey involved responses from 4,220 voice and data customers.

For more:
- read this J.D. Power press release
- read this CED Magazine story

Related links:
Cox, Cablevision top Verizon and AT&T in J.D. Power commercial high-speed Internet survey
J.D. Power: Cable has edge with home automation services
J.D. Power: Data sharing improves customer satisfaction

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