Smaller cable companies may see more unpaid service bills, credit agency warns

Credit card and money
Some cable customers may not be able to pay their bills. (utah778/Getty Images)

Nearly 28% of National Cable Television Cooperative member companies’ customers have “deep subprime” credit rankings, meaning they fall into the lowest 12% of the consumer population.

So said Massillon, Ohio-based SubscriberWise, a credit reporting agency, in a release touting just how economically challenged some NCTC operator subscribers may be.

“This revelation is a tough pill to swallow,” said David Howe, SubscriberWise founder and president, in the statement.

SubscriberWise says 27.78% of NCTC operator customers have Fair Isaac Corporation credit scores (FICO) in the “Level 7” and “Level 8” range. According to SubscriberWise, this indicates a high risk of these subscribers not being able to pay their cable bill over a two-year contract.

“In other words, these are consumers who are in a financial crisis and—despite the best intention to pay as agreed—these individuals will disproportionately fail to meet their obligations as evidenced by the deep subprime scores calculated from extremely adverse credit reports that contain substantial and serious delinquency,” Howe said.

Howe says the analysis is important “because from a risk and selling standpoint, the deep subprime consumer represents more than the hundreds of dollars of potential write-off from unpaid programming and unreturned equipment.

“Unfortunately, it’s also a data-driven fact that prospects who originate in the very bottom rungs of the adult credit consuming population, they correlate significantly with high negative churn, statistically higher rates of fraud and predatory behavior, increased burdens on the call center, and other high-risk scenarios that translate into disproportionate revenue losses and operational inefficiencies across the entire MSO,” he added.

Howe said the data isn’t an indictment of economically disadvantaged customers. It’s an opportunity, he explained, to make a “proactive, not reactive” decision.

Editor's Note: A previous version of this story included wording and an image that did not accurately characterize individuals with low credit scores or the analysis offered by SubscriberWise.

Suggested Articles

Alan Wolk, lead analyst and co-founder at TV[R]EV, takes on YouTube's reported service bundling plans and Roku's strong fourth quarter.

Netflix quietly revealed last week that it has begun streaming AV1 encoded content through its app for Android mobile devices. It’s a big deal.

Roku rounded out 2019 nearly 10 million active accounts ahead of where it ended 2018 as the company continues its momentum in the streaming space.