CSG Systems International has announced a renewal of its contract with Comcast (NASDAQ: CMCSA) through July 2019, a deal that expands the billing and customer care provider's Comcast residential portfolio by approximately 2.3 million subscribers.
CSG Systems has a relationship with U.S. pay-TV's top provider dating back nearly two decades and already services two-thirds of Comcast's residential base. The new deal also gives Comcast the option of consolidating its entire residential footprint into CSG's portfolio.
Currently, the remaining portion of Comcast's residential customers not serviced by CSG is handled by Amdocs. According to Multichannel News, Comcast will continue to work with Amdocs in areas outside residential billing.
Amdocs referred questions on the topic to Comcast. A Comcast representative didn't immediately respond to questions on the topic.
"We are extremely pleased with Comcast's decision to expand its relationship with CSG," said Peter Kalan, president and CEO of CSG, in a statement. "This is the result of 20 years of hard work, operational excellence and intercompany cooperation as Comcast has evolved to one of the premier providers of content and communications in the new digital era. Through the years, we have enjoyed the opportunity to work side-by-side as Comcast has launched new products and services aimed at giving the customer more choice and control."
"CSG has been a great partner and this new agreement will help us provide more consistent customer interactions by creating opportunities to standardize and streamline our back-office operations," Comcast CIO Scott Alcott added.
CSG's last contract with Comcast was signed in 2013. Running through 2017, that deal reduced the backend service provider's fees by 10 percent.
In the United States, CSG has deals with other pay-TV companies, notably Time Warner Cable (NYSE: TWC). Comcast currently represents about 20 percent of the company's billings.
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