A key--some might say the key--player in the Comcast Cares customer support program has decided to leave cable for banking. Frank Eliason pushed Comcast (Nasdaq: CMCSA) to let subscribers use Twitter to voice complaints, concerns and ask for help as part of its customer service program, said in a Tweet (of course) that he was returning to banking in a "social media role."
"Since September 2007 I have been on a journey with Comcast that I am not sure I will ever fully understand," he wrote cryptically.
As that journey ends, it will be interesting to see who picks up the banner and moves Comcast's caring customer support team forward.
"Thanks to the help of so many people internally, and all the customers I've had the chance to interact with, we have made a difference," he concluded.
Customer service vexes traditional cable as competing technologies crowd in
Comcast taking digital care of its customers