Promising a more focused local management approach and a commitment to community, Frontier Communications has begun to reassure soon-to-be-former Verizon FiOS customers that nothing else would change after it takes over Verizon's rural wirelines in 14 states, including some 110,000 FiOS-connected households, roughly 69,000 of which subscribe to FiOS TV.
Frontier has put up an FAQ page that it hopes will ease the transition from Verizon as the deal moves forward over the next 9-12 months. Frontier previously has said that Verizon personnel would continue to operate the system until the deal closes.
A smooth transition would be the exact opposite of what former Verizon customers in New Hampshire, Maine and Vermont experienced when the company sold its lines to FairPoint Communications. Customers complained about outages, billing screw ups and customer service nightmares.
- see this FAQ page from Frontier
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