When Google Video was shut down nearly two weeks ago, the Silicon Valley search giant said it would give stranded customers store credits at affiliated e-tail sites instead of refunds. That did not generate positive press. The company backpeddled last week and said it would repay people for videos they'd no longer be able to watch after the shutter.
"We'd like to say thank you to everyone who wrote to let us know that we had made a mistake in the case of 'Google Video's Download to Own/Rent Refund Policy vs. Common Sense,'" wrote Google Video Product Manager Bindu Reddy on the company's blog site. He said Google, a $158 billion corporation trading at $500-plus a share, went with store credits rather than vet mailing addresses and credit card information.
"We're giving a full refund--as a credit card refund--to everyone who ever bought a video," Reddy wrote. "You can still keep the Google Checkout credit that you've received already. Think of it as an additional 'we're sorry we goofed' credit."
Customers get another six months to view their videos as well.
- The Google mea culpa is here
Google stops selling video Report