Canadian telco Telus has chosen Mariner's xVu monitoring solution to help it assure the quality of Optik TV, its IPTV offering, to its more than 400,000 subscribers to the service.
The telco will use Mariner's SupportVu, an application within the xVu suite of IPTV Quality of Experience monitoring tools, to deliver real time performance insight to both Optik TV's customer support and field repair stakeholders. The product will help Telus provide techs and customer service reps with new trouble shooting capabilities and insight into customers' services, allowing them to address network issues before they affect customer experience. Mariner says that lowers OPEX costs by reducing costly truck rolls and customer churn.
The product is currently deployed in the United States, Canada, the Caribbean and in APAC markets, and it is a Microsoft Mediaroom partner.
For more:
- see this release
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