Mediacom, Charter-TWC rank last in another pay-TV customer satisfaction survey

Mediacom ranked dead last in a customer satisfaction survey of TV service providers conducted by Consumer Reports, followed closely by Time Warner Cable and Charter Communications (NASDAQ: CHTR). 

The bottom finish for all three companies mirrored results from a similar survey released by the American Customer Satisfaction Index earlier this month. Unlike the ACSI survey, Consumer Reports also gathered data on smaller MSOs. MetroCast, which serves New Hampshire, Maine, Pennsylvania, Maryland and Virginia, ranked next to last, between Mediacom and TWC. 

Municipal broadband supplier EPB Fiber Optics-Chattanooga ranked at the top of the Consumer Reports survey, followed by Google Fiber (NASDAQ: GOOG). EPB Fiber also topped the publication's survey for internet service providers. 

For its part, ASCI only polled 12,710 American consumers. Due to the regional nature of cable service, a Mediacom rep noted to FierceCable that only 95 of those surveyed by ASCI were Mediacom subscribers. 

However, Consumer Reports said it surveyed 172,000 consumers across the U.S., offering a much larger sampling for all operators. 

Consumer Reports said that only one third of responders reported satisfaction with their pay-TV service.

HughesNet was at the bottom of the ISP rankings, along with Mediacom, FairPoint Communications (DSL), and Dish Network (NASDAQ: DISH).

For more:
- read this Consumer Reports press release
- read this Columbus Dispatch story

Related articles:
Mediacom blames 'sampling size' for dead-last finish in customer satisfaction survey
Comcast, TWC drive major overall pay-TV improvements in ASCI customer satisfaction survey
Comcast customer service overhaul being undermined by up-selling culture, Slate says

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