Delaware might hold the honor of being The First State, but the Garden State, New Jersey, is one of the first states to get Comcast's 100 Mbps commercial broadband service. The new speed tier, which is available to commercial customers, covers a swath of North and Central/South Jersey counties in the state.
Comcast (Nasdaq: CMCSA) joins competitor/friend Cablevision Systems (NYSE: CVC) in delivering the high speeds to New Jersey customers, assuring that the state, with the exception of some rural backwater areas like Cumberland and Cape May Counties, is covered with ultra-high-speed broadband. Cablevision, which has franchises in North Jersey as well as New York and Connecticut, has been delivering 101 Mbps (a silly megabit higher?) service.
In other Comcast news (is there no end?) the MSO said--again, for the cynical--that it's making progress in improving its customer service reputation. The cynics might point out that's not a tough chore for a company that had a grandmother attack one of its offices with a hammer and a widely distributed YouTube video showing a sleeping technician. The latest innovations include embracing Twitter and revamping support training.
Comcast promises 100 Mbps Internet service in 12-18 months
FCC wants minimum broadband speeds at 100 Mbps
Cablevision and Cox score high in business customer satisfaction survey