Video-on-Demand technology company SeaChange International has rolled out its Remote Managed Services offering that it says will be more cost-effective and will help operators continue to grow and maintain VOD functions as subscribers--and content libraries--continue to rapidly expand.
The Acton, Mass.-based company says the product is available to its on-demand solutions customers to provide always-on analysis and maintenance of its on-site Axiom on Demand content delivery platform. Remote Managed Services, said SeaChange, helps operators proactively prevent problems without adding overhead to keep pace with ingest, streaming and network demands.
Research firm SNL Kagan reported that cable operators' VOD libraries grew by 13 percent in 2009, with an average of about 6,700 movies and television programs feeding more than 7 billion views. The burgeoning HD on-demand category is forecast to help trigger nearly 10 billion views annually by 2015, Kagan found.
SeaChange said its experience has shown it that a third of all issues reported to technical support could have been prevented by proactive, disciplined monitoring and maintenance.
"Add to this situation the shortening of content release windows and operators' increasingly creative tactics like retail ‘day-and-date' releases that drive subscribers to use on-demand more often, and you can easily see the increased responsibility for technology providers to think and act ever more preemptively," said Tom Kracz, VP of Professional Services at SeaChange. "We recognize that operators don't have to create more overhead before the challenge results in opportunity cost or churn. Remote Managed Services' combination of our comprehensive remote systems utility with the vigilance of our highly specialized service organization introduces immediate performance improvements, and applies new service assurances as on-demand use increases."
SeaChange Remote Managed Services cover maintenance tasks and analysis spanning the on-demand operations chain from ingest to individual subscriber sessions, and include proactive system monitoring; system "health checks" and audits; system patching and maintenance; system performance analysis; and content management.
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