Shaw says it can't recover all lost emails from last week's outage

Canadian MSO Shaw Communications (NYSE: SJR) said it has resolved the email outage that occurred last week and impacted about 70 percent of the company's email customers. However, the outage caused incoming emails to be deleted, and the company said it is unable to recover the contents of those emails that were lost during that outage.

The outage occurred when Shaw technicians attempted to fix an email delay last week. The email service was disrupted for about 12 hours, and while the company was able to retrieve some data related to the emails, such as the sender and the time of the email, it was not able to recover the information contained in those emails.

According to a Shaw spokesman, the company is working with its customers to help them recover the information on those emails. The cable company has about 1.9 million Internet users in Western Canada. 

Earlier this year, Rogers Communications (NYSE: RCI) inked a $700 million deal to buy Mountain Cablevision from Shaw, along with wireless spectrum and interest in cable network TVtropolis. If the deal is approved, Rogers will pick up about 40,000 cable subscribers in Hamilton, Ontario, and about 130 Mountain Cablevision employees will also join the company.

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