Negotiations between the large U.S.-based telcos and their wireline unions--the Communications Workers of America (CWA) and the International Brotherhood of Electrical Workers (IBEW)--continue to be a major storyline in the telecom industry. As the major telcos migrate toward IP-based services and their legacy wireline voice service revenues decline, the telcos have been forced to reduce union health and retirement benefits. This feature takes an in-depth look at the progress that five U.S. telcos have made with their unions. Article