TWC accused of failing to honor $300 gift card promo

Time Warner Cable (NYSE: TWC) customers have taken to the MSO's own online forums to complain that the cable company has reneged on a promotion promising a $300 Visa gift card.

A thread titled "BEWARE - Cheated out of $300 gift card promised by TWC" that dates back to October includes numerous complaints from TWC customers who say they were enticed to sign up for pay-TV, Internet and landline phone services by the promise of a gift card that never came.

Raleigh, N.C. resident Alex Dydula told local ABC affiliate WTVD-TV that after he ended his service with an unnamed satellite TV provider, he was told by a TWC rep that a redemption code needed to receive the Visa card would come in the mail.

"We waited for the redemption code, it never came," Dydula said. He was eventually told by another TWC rep that the package he chose doesn't qualify him for the gift card.

TWC officials haven't immediately responded to FierceCable's inquiry for comment.

According to the website StopTheCap.com, TWC customers have been complaining since 2013 about unfulfilled gift card promises, with the MSO providing excuses ranging from telling the subscriber the promotion is actually over to saying there isn't a record of the offer being made.

In 2012, TWC began offering new customers who take a triple play of digital video, high-speed Internet and phone service gift cards that could be used to buy up to $150 in merchandise at Target stores.

It began running a separate promotion with Verizon Wireless (NYSE: VZ) that year in which new subscribers that order TWC and Verizon products can receive Visa debit cards valued at up to $200.

For more:
- read this TWC 'Community Forum' page
- read this DSL Reports story
- read this report from Raleigh, N.C. ABC affiliate WTVD-TV
- read this StopTheCap report

Related articles:
Charter-TWC deal approval by California PUC recommended by administrative law judge
Time Warner Cable hawks $150 Target gift cards to new triple-play subscribers

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