TWC bill goes viral: What cable can learn from celebrities in the age of social media

Just as athletes, actors and other celebrities have to deal with a new code of conduct in a world in which words, images and video travel fast, pay-TV providers are finding that their misdeeds and customer unfriendly billing practices can assume an exaggerated presence on the Internet. It's true that blogger Bruce Krushnick didn't start small when he posted his $190.77 Time Warner Cable bill on Huffington Post. But the post has fanned out over the last week almost as far and wide as Comcast's errant phone call did last summer, with Ars Technica and other cable-loathing tech blogs picking it up and running with it. Here's Krushnick's original post.

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