Verizon (NYSE: VZ) has deployed thousands of re-directed and temporary employees to fill in holes, as a strike by unionized wireline workers drags on.
The workers are a mix of Verizon staff who are on special assignment, was well as contractors who recently graduated the company's technical training center in Virginia — otherwise known as the Hogwarts of the telecom business.
"While we'd rather have our seasoned veterans in these positions, each day, more and more customers are giving us high marks in that their inquiries and issues are being successfully resolved in our call centers and in the field," said Bob Mudge, president of Verizon's wireline network operations, in a release. "We are taking additional steps to ensure our services are available as our customers deserve and expect."
FierceTelecom has been actively reporting on the Communications Workers of America-backed work stoppage. You can read FT's latest report here.