Streaming TV service FuboTV was brought down this week for about one hour under the demand for World Cup qualifier matches.
The company took to Twitter to apologize for the outages.
“Today’s qualifier games saw an unprecedented volume in viewers that took FuboTV and other providers down. We’re still working through the incident and will get back to you with details,” the company said in a note to customers.
FuboTV didn’t offer a specific number of subscribers impacted by the outages, but the company said it has been busy reaching out to those affected.
“Letters were sent to affected subscribers, apologizing, updating them on the situation, and letting them know that fuboTV has already taken steps to reinforce its systems, adding bandwidth to support more users than ever,” the company said.
In the more detailed note that subscribers received, signed by FuboTV co-founders David Gandler, Alberto Horihuela, and Sung Ho Choi, the company called the outage “unacceptable.”
“You chose FuboTV to stream your games and we sincerely apologize for when we fail to deliver,” the company wrote.
Elsewhere in the note, FuboTV said that its goal is to provide the world’s best streaming service for sports and that it’s not “all the way there yet.”
“Every day we’re taking steps to make FuboTV the service we know it can be,” the company wrote.
Earlier this week, FuboTV revealed that it has surpassed 100,000 subscribers for its live TV streaming service.
"We are pleased to have surpassed the symbolic 100,000-subscriber milestone so quickly—following investments in national and regional sports networks, and the infrastructure to support this expanded array of premium content," said Gandler in a statement. "Given macro tailwinds driven by a fundamental change in consumer behavior, we anticipate the next 100,000 subscribers to join FuboTV at an accelerating pace."