Arris unveils ‘HomeAssure’ Wi-Fi management platform

In its HomeAssure announcement, Arris released details of its new product and how it works. (Arris)

In the midst of an increased focus on improving Wi-Fi experiences in the house, Arris is the latest to jump into home Wi-Fi management.

Wi-Fi-related technical troubleshooting has become a major headache for service providers, with customers calling customer support for minor issues such as accessing Wi-Fi passwords or needing to reset the router. Earlier this year, Comcast began deploying its xFi Wi-Fi management platform and apps.

Arris unveiled the new HomeAssure end-to-end solution at IBC in Amsterdam this week. HomeAssure offers a “comprehensive sets of tools for delivering a first-class Wi-Fi experience,” Arris claimed. The solution uses a network of Arris-built Wi-Fi extenders and gateways that broadband subscribers can install and configure themselves throughout the house. The HomeAssure-enabled extenders can auto-configure, which Arris said increases coverage in the home.

FREE DAILY NEWSLETTER

Like this story? Subscribe to FierceVideo!

The Video industry is an ever-changing world where big ideas come along daily. Cable, Media and Entertainment, Telco, and Tech companies rely on FierceVideo for the latest news, trends, and analysis on video creation and distribution, OTT delivery technologies, content licensing, and advertising strategies. Sign up today to get news and updates delivered to your inbox and read on the go.

“Consumers expect consistent, high-speed Wi-Fi coverage throughout their home, even outside to their patios,” said Larry Robinson, Arris president of CPE.

HomeAssure uses automated network optimization to steer CE devices to different access points within the home network in order to help optimize Wi-Fi experiences for subscribers, ranging from streaming media to connected devices to making calls over Wi-Fi. The solution’s “Fast Steering” capabilities are based on the 802.11v BSS Transition Management standard that can move devices between access points in milliseconds in order to avoid congestion and maximize signal strength.

Arris’s HomeAssure also offers a range of customer support features and tools to make technical issues easier to resolve for operators. Arris has built consumer-facing websites and mobile apps for troubleshooting things like viewing or changing passwords, and managing set-up of HomeAssure, including signal measurement for finding the best spot to place extenders, and setting up parental controls.

“It’s simple to use, self-optimizing, and it offers a valuable tool for reducing calls to the call center while improving customer satisfaction and loyalty,” Robinson said.

Service providers can also remotely manage the home Wi-Fi network using Arris’s technician and network management tools. HomeAssure is integrated with Arris’s ECO cloud management platform, aimed at improving operations management. The ECO platform includes remote monitoring and configuration for fault diagnosis, analytics, help-desk tools that enable customer service teams to see the entire home network and technician tools for improving onsite service efficiency.

Read more on

Suggested Articles

There is no one size fits all strategy when it comes to using multi-CDNs to deliver video.

Ad-supported video streaming service Tubi says it now has more than 20 million monthly active users after record growth throughout the first half of 2019.

Viacom’s BET Networks is launching its own subscription video streaming service, BET+, as a joint venture with Tyler Perry Studios. The service is launching in…