Charter Spectrum business customers reported phone service outages throughout the state of Tennessee and portions of surrounding states Tuesday, local news sources reported.
Charter reps have yet to respond to FierceCable’s inquiry on the matter. But Ask Spectrum, a Twitter account operated by the MSO, confirmed the issue in its response: “Business customers, we are aware of an issue affecting phone services are working diligently to resolve ASAP. Thank you,” the company tweeted late-morning Tuesday.
Four hours later, the company tweeted, “Spectrum Business customers, issues affecting phone service have been resolved. Thank you for your patience.”
The Charter outage follows a nationwide business voice interruption experienced by Comcast in July.
Based on customer comments, the service outage affected both inbound and outbound calling. According to Down Detector, the outages were heavily concentrated along both the East and West Coasts. The site said the most affected cities include Chicago, Houston, Seattle and Atlanta areas.
That outage affected voice services for small- to medium-size businesses, Comcast said. The company's Business VoiceEdge or PRI Trunking lines were not impacted.
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