Charter expands and extends deal with CSG for backend services

Charter van

Billing and customer care vendor CSG International said it has extended and expanded its deal with Charter Communications.

The new deal consolidates separate contracts with Charter-acquired operators Time Warner Cable and Bright House Networks into one agreement that expires in 2021.

RELATED: Comcast vendor CSG says TWC merger would have cost it up to $20M in annual billings


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Under the new contract, CSG will continue to provide a comprehensive set of customer care and billing solutions to Charter. In addition, Charter will deploy CSG Workforce Express for field service management, scheduling, dispatch, automation and mobile technician support.

Financial terms of the deal were not disclosed.

“Charter continues to expand its award-winning Spectrum brand by rapidly bringing innovative, consumer friendly solutions to market,” said Mike Ciszek, senior VP of billing strategy and operations for Charter, in a statement. “Charter has successfully partnered with CSG for more than 20 years in our pursuit of delivering an exceptional customer experience to our consumers and we are pleased to extend and expand our relationship.”

Other CSG cable clients include Comcast, Cox Communications and Mediacom. 

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