Comcast consolidates operations in Pittsburgh, moves 78 central Pennsylvania tech support jobs

Comcast Center headquarters in Philadelphia. Image: Comcast
Comcast is consolidating operations in its home state as part of its $300 million campaign to improve customer service.

Comcast is consolidating operations in its home state, moving 78 field technician support jobs from the central Pennsylvania town of Lancaster 239 miles west to a newly consolidated Pittsburgh operations center.

The Philadelphia-based cable company filed a legal notice with Pennsylvania’s Department of Labor & Industry. The change is set to take effect on May 17.

“We are working closely with impacted Lancaster employees to help them through this transition,” Comcast Cable Keystone region PR rep Bob Grove said to the Philadelphia Business Journal. “If they choose not to relocate to Pittsburgh, our hope is that most of them will be able to find another position within the company at one of our many Central Pennsylvania locations."

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Grove told the paper that the displaced workers have the option of applying for one of 110 open customer call center jobs and 25 open tech positions in the central Pennsylvania region. The MSO employs about 1,900 people in that area and has call centers in York and Harrisburg. 

RELATED: Comcast to hire 5,500 new workers, spend $300M to bolster customer service

Comcast said the consolidation is all part of its $300 million campaign to improve customer service. Part of that campaign, it said, includes consolidating operations into more centralized units, including the recently unveiled “Workforce Operations Center of Excellence” in Southern New Jersey’s Voorhees Township.

Comcast said the newly consolidated Pittsburgh center will provide the same centralization.

“Bringing this team together in one location will allow us to combine training and education efforts, realign our teams and help us deliver a best in class customer experience,” said a Comcast statement.


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