Comcast suffers nationwide business voice outage

Woman is picking up the headset from phone, assistance concept
Comcast said the issues revolved around its cloud-based VoiceEdge platform. (iStock / BernardaSv)

Comcast is recovering from a nationwide outage for its business landline service on Wednesday.

According to the outage tracker DownDetector.com, the service interruption began around 8:00 a.m. EST Wednesday and primarily affected companies in the Pacific Northwest, California, the Northeast and Florida.

Comcast said the issues revolved around its cloud-based VoiceEdge platform.

“We experienced a service interruption today with our Comcast Business Voice and VoiceEdge Select services and we apologize,” said a Comcast statement released yesterday afternoon. “Our engineers began working to address the issue immediately and services have been restored for most of our customers. We recognize that some customers are still impacted and we expect the issue to be fully resolved shortly. We have every resource focused on getting everyone back online and apologize again to the customers who were affected.” 

Comcast put out a tweet this morning, indicating some users were still without service. 

 

Suggested Articles

Comcast is increasing X1 cloud DVR storage hours 60 to 150, more than doubling the capacity.

Google’s two-fold plan to capture more connected TV advertising share is taking shape across the company’s YouTube and Android TV divisions.

Locast said it now offers more than 45 local TV channels for free in the Tampa, St. Petersburg and Clearwater TV market in Florida.