Comcast suffers nationwide business voice outage

Woman is picking up the headset from phone, assistance concept
Comcast said the issues revolved around its cloud-based VoiceEdge platform. (iStock / BernardaSv)

Comcast is recovering from a nationwide outage for its business landline service on Wednesday.

According to the outage tracker DownDetector.com, the service interruption began around 8:00 a.m. EST Wednesday and primarily affected companies in the Pacific Northwest, California, the Northeast and Florida.

Comcast said the issues revolved around its cloud-based VoiceEdge platform.

FREE DAILY NEWSLETTER

Like this story? Subscribe to FierceVideo!

The Video industry is an ever-changing world where big ideas come along daily. Cable, Media and Entertainment, Telco, and Tech companies rely on FierceVideo for the latest news, trends, and analysis on video creation and distribution, OTT delivery technologies, content licensing, and advertising strategies. Sign up today to get news and updates delivered to your inbox and read on the go.

“We experienced a service interruption today with our Comcast Business Voice and VoiceEdge Select services and we apologize,” said a Comcast statement released yesterday afternoon. “Our engineers began working to address the issue immediately and services have been restored for most of our customers. We recognize that some customers are still impacted and we expect the issue to be fully resolved shortly. We have every resource focused on getting everyone back online and apologize again to the customers who were affected.” 

Comcast put out a tweet this morning, indicating some users were still without service. 

 

Suggested Articles

Verizon Media is opening a 5G production studio in Los Angeles in cooperation with the company’s immersive media firm, RYOT.

5G mobile networks are rolling out in the U.S. Now industries including media and entertainment need to come up with ways to use it.

Amazon and Google announced a range of deals today to bring each other’s video apps to each other’s streaming devices.