Frontier uses ETI to upgrade FiOS back office systems

Frontier (Nasdaq: FTR) has consolidated and updated its Billing and Operational Support Systems (B/OSS) in FiOS FTTH systems in Oregon, Washington, South Carolina and Indiana using Enhanced Telecommunications Software Solutions' (ETI) technology.

The reasoning behind the move is simple--literally, Frontier's IT Manager said in a news release.

"Due to the multiple devices involved, we needed a solution to simplify integration, improve the customer experience and facilitate the roll-out of new services and technologies--and we needed it efficiently and fast," said Jesse J. Ross. "It was important to Frontier to have all operations on one set of systems to simplify employee procedures, streamline processes and improve customer satisfaction."

ETI was charged with stepping in and using its Triad technology to take control of Motorola and Alcatel-Lucent (NYSE: ALU) FTTH platforms, a Motorola DAC and SeaChange International (Nasdaq: SEAC) RF video technologies, the ETI news release said.

"Over the last 15 years, we've amassed one of the richest inventories of OSS technology integrations available. This project stayed under budget and on time because of ETI's pre-integration of all major technologies that deliver FTTH, data, video and voice services," ETI Chairman-CEO Pete Pifer said in the news release.

In addition to the aforementioned integrations, ETI said it would add interfaces to support Tellabs BPON and Juniper service router interface. it also implemented audit capabilities to Alcatel and Motorola FTTH networks "to identify mismatches between the billing data and the current provision state of the ONTs," the news release said.

The action "streamlines our internal processes, makes us more efficient, closes revenue leaks and ensures our customer statements are accurate and services uninterrupted," Ross added.

For more:
- ETI issued this news release

Related articles:
Frontier selects ETI's BSS/OSS software to support its FTTH network
Frontier loses 7K FiOS subs in Q2 2012, reports strong sales of Dish's Hopper DVR
Frontier nixes national IPTV launch; hints at FiOS modifications

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