Rural Montana telco Ronan Telephone Co., which in September landed a $13.7 million Broadband Stimulus award, has hired South Dakota-based Innovative Systems to deliver IPTV middleware for their new video system that will serve subscribers in western Montana.
"Our relationship with Innovative Systems goes back a long time and we have always appreciated the customer service," said Ronan's President and Operations Manager Rosa Tougas. "One of the things we were really sold on with the middleware is the Virtual Remote and its ability to take control of a subscribers set top box."
The Virtual Remote is deployed as an integrated feature of Innovative Systems' IPTV middleware solution at numerous locations across North America; it allows a pay-TV provider's customer support group to take control of a subscriber's set top box to quickly solve subscriber problems. The enhanced support option can save time and reduce truck rolls.
The telco said the fact that Innovative Systems has a fully functional head-end located in house, giving them significant testing resources of the software before shipping it to the customer, was another factor in their decision.
Ronan is an independently owned local exchange carrier and Internet service provider with over 50 years experience.
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