The Fiber-to-the-Home (FTTH) Council commissioned a survey to confirm what it already believed: Customer satisfaction is higher for all-fiber networks than those such as cable HFC or twisted pair telco.
The survey's results apparently verified the value of fiber even as the biggest fiber supporter in the nation, Verizon (NYSE: VZ) FiOS, continued to cut back on future rollouts.
The survey asked more than 1,000 FTTH subscribers and 600 "other broadband subscribers" how they felt about their service. Drawn "randomly" from an online panel of more than 50,000 consumers by RVA LLC, a research firm, 41 percent of those surveyed said they recognize the term fiber-to-the-home. In a similar survey in 2009 only 28 percent knew the term.
Further proof that FTTH is gaining a spot in the public mind, the survey said 71 percent of FTTH subscribers are very satisfied with their Internet service compared with 53 percent of cable modem subscribers and the remarkably high 52 percent of DSL subscribers. HDTV perform did even better since 73 percent of the FTTH subs were very satisfied compared with 61 percent of satellite customers and only 45 percent of cable TV subscribers.
Just as a final thought, 13 percent of the FTTH users operate a home-based business, a surprisingly low number but possibly indicative of the sparse availability of FTTH.
- see this news release
FTTH Council statistics show fiber is more than a Verizon phenomenon
FTTH: Connections up, but new growth could be slow