NEW ORLEANS--South Carolina-based Farmers Telephone Cooperative has deployed Mariner's IPTV service assurance platform, xVu, which is billed as helping operators monitor service quality remotely, reducing truck rolls and customer churn.
FTC serves more than 60,000 customers in a coverage area of some 3,000 square miles. Its Vision IPTV service is delivered over Microsoft's (Nasdaq: MSFT) Mediaroom platform. Vision provides customers with more than 200 digital channels, 45 music channels, DVR, VOD, PPV, an interactive program guide with a Picture-in-Picture browser and parental controls.
The company sees xVu as an opportunity to more rapidly expand its service to customers and save money while doing it.
"Key to assuring the quality of our IPTV services are the real-time end-to-end view and pinpointing the scope of any problem and localizing it in the distribution chain," said Jay Brown, chief network officer of FTC. "The savings on installation and repairs alone have fast-tracked the deployment of our digital service to more than 14,000 customers."
The deal with Mariner includes the entire xVu suite, SupportVu, NetworkVu and ReportVu, from the TV service installation to continuous real-time monitoring of the customer's service.
SupportVu, Mariner's help desk tool, will help FTC install and repair techs green light the installation of the FTC Vision digital TV service. NetworkVu is Mariner's troubleshooting tool, and it is used to monitor end-to-end quality of TV service. ReportVu monitors IPTV service usage and performance, helping reduce churn by flagging "at risk" customers.
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